Great talk named Pain Free Design Sign Off on handling Web site design process and clients and by Paul Boag at SXSW. Full length video is available via Boagworld.
- Client knows his users and business. Ask him about it.
- Client should like the web site.
- Confrontation to collaboration.
- Client searches for problems, designer finds the solutions.
- Do have a strong methodology.
- Include client early and often.
- Educate the client why do you work in such a way.
